All orders below £250.00 including VAT will incur a subsidised delivery charge of £25.00 + VAT on all delivery services.

* For the highlands of Scotland,the Isle of Man, Isle of Wight and other offshore locations (‘Highlands & Islands’), a carriage charge will be levied. Please call us on 0845 166 8001 before placing your order so that the exact charge can be clarified.

Goods are delivered within 3 to 5 days on all stocked orders. We will advise you at the time of order the approximate delivery lead times. You will be advised of any delays or changes to the agreed schedule.

Our delivery partner will contact you directly to confirm the delivery date and arrange a convenient time.  Please be aware this timed delivery although accurate can be subject to traffic hold ups and we would therefore ask you to please allow an hour +/-. The driver will assist you with any specific requests that you have relating to the delivery for a maximum of 30 minutes.

All delivery services could be made on a lorry or a van so it is assumed that the delivery address will be accessible. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width restriction, it is within a “Red route” or there are time zone restrictions for example, please inform us at the time of order to discuss alternative delivery options. If your order arrives as arranged but we are unable to deliver because you are not home, or there is inadequate help available, you will be liable for any additional costs incurred for redelivery. Deliveries are charged at £65.00 minimum or £0.65 per kg, whichever the greater.

Floorbrand and floors-u-fit.co.uk  operates a logistics partnership  to ensure that delivery service levels are of the highest quality. You should carefully check the packaging for any visual damage to the goods before you sign for your order on arrival. If you are unfortunate to receive damaged goods, or there are missing, item(s) please make sure it is noted on the delivery paperwork. We strongly advise that you contact us directly as soon as possible to make sure we are aware of the problem.

We cannot be held responsible for any consequential losses or damages. Therefore we advise against booking installers until goods have been received and checked.

Where goods are refused on delivery that are found to be undamaged on return we reserve the right to pass on any carriage charges that we incur in returning the goods to us.

If we are delivering to an alternative address to the billing address, (the address to where the payment card is registered), this is possible but we will require proof of ID before the sales contract is agreed. Acceptable documents to prove your ID may include your Electric, Water or Gas bill, Council Tax statement or banking details.

Returns and cancellations

We hope that you will be pleased with your purchase. However, you can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please write to us and we will be happy to refund or exchange your goods. We do reserve the right to refuse part order returns. If you wish to return any goods they must be complete, unused, and in "as new" condition.

If you wish to return any goods you must ensure that they are packaged adequately to protect against damage. If you have opened any boxes to examine the product we recommend that you take care with the packaging and try not to damage it as it is specifically designed for the product. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge accordingly.

If you wish to cancel your order within the 7 day period you must return the goods to us at your own expense. All returns must be accompanied by a valid returns authorisation number which can be obtained from our office. You will need to return the goods back to us via your chosen courier and must be returned to:

Goods In:

Floorbrand & floors-u-fit.co.uk
Buntings Farm, The Street, Pentlow, Sudbury, Suffolk. CO10 7JL